Social media analytics meets Big Brother 9

Now, I am NOT a big fan of Big Brother these days, but I found this very interesting.

We use the clever guys over at www.brandwatch.net to help us "listen" to online conversations, the sentiment and relevance of where and how people are talking about people, products and brands so that we can assimilate the information into a social strategy and advise clients how best to engage with them, and feed the findings into other media campaigns and so on.

However, this application of the software is fun and high profile (in the UK at least); London newspaper Metro feature a chart on all the BB9 competitors and how the public feel about them.

This is not a poll or direct-feedback mechanism, rather a results list indexed by brandwatch scouring the data in over half a million English-speaking sites and rating the views with a score derived from the sentiment towards the person, combined with the number of times they are mentioned, and the profile of those sites on which they are mentioned.

What I find interesting is that, despite this measuring online data only, it is already showing how relevant that monitoring is as a barometer of general opinion. It will be interesting to see if a clear pattern develops between those who are evicted and what the index says - ie do we keep those who we talk about the most or we like the most or maybe even we dislike the most?

Downside to finding this is that I shall now have to keep half an eye on BB9 now...

see the barometer and read more | digg story

10 Tips for blogging for business

I was asked recently if I could suggest some light reading or advise how to set up and run a blog for an expert in his field, who was setting out on a new venture, but had little depth of knowledge of the Internet.

I thought initially, "oh, yeah, guide to blogging, no problem" - then went and looked and discovered I couldn’t easily lay my hands on anything that I would recommend to someone of his skillset - most articles and blogs assume that the reader already knows a fair amount about the media in which you are reading the article itself!

This might be fine for industry people, but not much use for most REAL business people, ie those NOT just in the internet industry.

Like this page you are reading, a blog (shorthand for Weblog) is merely a type of website that is enabled to allow you to add and amend the content yourself - it stores all the entries in an easy hierarchy and offers a simple way of gaining other's input and feedback on your posts (or blog entries).

And there's no need for you to be an IT prof to use something that can add value to your business, through building trust and engagement in your networks.

So, here's my 10 step quick guide to setting up and maintaining your own professional or company blog.

1/ STRATEGY - Before you rush off and launch a web browser and fire up Google to find a blogging tool, let’s get the basics in place and sort a strategy out. Just start with the simple (but usually ignored) top level things:

• Why are you considering using a blog – what’s its purpose to be?
• Who will read it – who are your audience?
• Who is going to write and maintain the blog? (Even who is going to write it, it doesn’t have to be you. You might be a brilliant expert, but are you a copywriter? Is there someone else who is really expert and good at communicating?)
• What will you write about? (If you don’t have a plan of articles, you can soon dry up and there’s little more lifeless than a blog that’s not been updated for months)
  

There’s a raft more questions that are worth consideration here; my advice is just to put yourself in the seat of a potential reader and try and think from their view but basically, if you don’t plan a destination, how will you know if you’ve arrived!

2/ TITLE and URL - Your blog will be located at a web address (URL) of your choice either under a blogging service (like Blogger as I use currently) or it can be directed to a page under your main company URL.
Think about a URL and also short blog title that makes sense to your audience – something that people may search for, and easily recall.
Is it your own name, a product name or company name that the audience will remember most? If it is your name, then you can set up a "digital footprint" of your name and use it as similarly as possible across blogs and other social media sites if you use them. Or is it your company or a product or skill? If so, incorporate that into the title This is an important step, as, once set up, it is difficult or impossible to change a blog name and title.

3/ PLAN - Detail a simple plan as to what you will blog / write about over a period of time - I recommend starting half a dozen or so posts (blog entries) so that you can add notes and research and make them comprehensive and thorough whilst in draft. In your plan it is worth detailing the main topics you will cover (eg mechanical, equipment, techniques etc) so that all entries can be tagged (a means of labelling posts to classify them) for ease of cross-reference. Also, with a plan, there will most likely be weightier topics that could warrant more detailed "white-papers" that could be included or referred to during your blog.

4/ GO! – Ok, you can start with the online meccano now! Its straightforward to set a basic blog up using one of the free services online (using Blogger or Wordpress for example) - there are help guides and how-to's all over YouTube (search for "how to blog" or "how to set up a blog") to help achieve this if needed. There are other ways to do it, too, where a free service doesn’t offer everything you want or you’d like to add certain functionality an maintain a strong brand presence, in which case talk to your web agency (or contact the team at Preview!)

5/ BRAND - Think carefully about your audience and your values. How do you engage with your clients now and how will the audience engage, what do they want to read / hear about and what tone of voice do you take with them? - is it sincere and professional, or friendly and conversational? Be consistent and then deliver your copy / blogs in this tone. Note also, your brand is incredibly powerful and is not just limited to your tone of voice, there’s colour and imagery in a website and you must be consistent. If you don’t have brand guidelines, its worth thinking about, otherwise you are potentially cutting out hooks with your audience.

6/ CONTENT– Don’t forget the pictures! Blogs, like printed material that doesn’t include pictures can be incredibly boring to look at and read. You are working in a rich media and one where rules for copy and content are very different to print.
Keep the sentences reasonably short, and use paragraph spaces to separate the copy up. With a clear, relevant picture here and there the copy is broken up and draws the audience’s eye.

What also helps bring blog content to life are dynamic links. Where you mention something that refers either to another section of the blog, or requires an external reference, simply link to it with an embedded link, a hyperlink. You might refer to a peer, manufacturer or reference site - if it adds value, its worth linking and re-using their content (as long as there is no copyright issue!)

7/ FEEDBACK- Ok, so you’ve published a few entries and are enjoying it. Now encourage feedback. A blog that no-one interacts with is, well, a website of old!
Be controversial if you can, have an opinion and get others to feedback to you, on the blog. That way your audience can join in the conversation and learn from each other as well as you.

There is a consideration for moderation here, but most systems (eg Blogger, Wordpress) allow you to turn on and off moderation capability, so you can check feedback and comments before it’s published. One word of warning; if you don’t like what someone says, unless it's spam, resist the temptation to delete it – publish it, but respond to the criticism or comment and engage, just like you would if you have a problem with a client in the business world. You are building trust, after all.

8/ ADVERTISE – Publicise the blog - put the address on the footer of your emails, mention it in your newsletter, put it on your business card and link to it from your website. Get contacts to forward it. If you write good and regular content, it will propagate naturally as people refer it on, but make it easy for them to do so, especially if you add social bookmarking tools like Digg, Stumbleupon and Del.ico.us.

9/ MEASURE - Dont forget to measure the success of your blog. Google Analytics can do this for you, but you'll probably need technical help to incorporate the code into your blog. It’s well worth it, as you can track the take up of your blog and what interests people and what doesn’t, and then hone the direction of it to make it more popular.

10/ FREQUENT – Keep your blog up to date. If you’ve decided that you will only blog once a month, fine, but it is generally better if you can write an entry at least once a week, or every day, if what you have to say is relevant. Short, punchy articles, or news stories that relate to your audience, re-distributed with your opinion are usually well-received.

One word of caution. Don’t forget that the internet is for ever. Even if your blog is only aimed at close friends or a small client list, the mighty tendrils of the search ‘bots will find everything you publish. It gets viewed, stored, distributed and archived, even if you think you’ve deleted it from your blog, it will most likely have been cached or copied within a few days and could come back and haunt you, so be careful what you write!

Once you have a few good results under your belt (and don’t lose sight that you have a product to offer and you are encouraging an audience to buy it, it’s not just free opinion), then you can look at other ways to promote your blog and increase engagement with your audience - see a great article here by a great blog writer

Have I missed anything significant? Please comment or feedback.

Let me know how you get on!

look after your brand

There's one downside to being involved in the design world, and that is having an unavoidable eye for details..

Give me a menu at a restuarant and I will be mentally cringing at the 7 different typefaces and lack of design consideration that has been given to the main piece of communication between the restaurant and the customer before I can even try and take in the actual offering.

Flyers drop through my door, and I cannot help myself but note how if the vendor had just spent a few moments thinking about their ideal audience and then a few pounds having the communication designed appropriately it might have hit a mark (before I then drop it in the recycling bin)

It will therefore come as no surprise that this typographical abomination caused me to squirm uncomfortably until it had passed out of view. What was interesting on this occasion was that my travelling companion (who by his own admission is to design what Jade Goody is to haute couture) spotted my flinches and acknowledged the heresy that was evident outside the ferry window immediately and required no convincing that this was not good brand portrayal and he too read it as "Norf-olkline" as the font metrics are completely wrong. (it acutally looked worse, if that is possible, outside the lens of my camera as the kerning between the o-l-k is also all wrong)

Norfolkline must be aware that this particular ferry has been "decorated" in such a way, but I am intrigued as to how it came to be so - it surely cannot be down to cost-saving, though I can understand that could be why it has not been corrected since. Maybe there is an opening for a position as Brand Manager!?

Ok, so, in the scheme of things and in comparison to world peace and global warming, this hardly needs a mention, but my point is that, with a small amount of care, the right communication to the contractors doing the painting, or a tiny amount of education as to what the company's brand stands for, this would surely have not happened?! I know that it's not what's on the tin, but what is in it, but we dont buy premium baked beans from a dented, scrawled wrapped can, do we..?

If a company cannot look after their own brand or present their products and services to to the best of their ability, how am I supposed to feel that they will they look after me as a customer?

Talk WITH your consumers - or else!

Whatever size company you are and whoever your customers, clients or consumers are, you have to take note! We, as consumers are fed up with being talked AT, the relentless PUSH process from advertising that results in little or no dialogue whatsoever and certainly is rarely a two-way street.

Those that get it right, and engage with their audience with honesty and integrity, are already showing signs of getting results, and it works no matter the size of your organisation . Who looks after your customers, who REALLY looks after them? Marketers talk about CRM systems and customer DATA, where we are all neatly stored and categorised for the benefit of the supplier..

..but we dont want to be a meaningless number, in fact, we dont want to be categorised - we want to feel valued and er, well, loved! Then we'll come back and buy more of your products and services, tell our friends and recommend you, tell you what it is we love about your products and how you can improve or develop them, all valuable stuff that you will struggle to get accurately through any other means.

Here's a fantastic portrayal of this issue, does it ring any bells with you?

How does the web see you?

In the offline world of networking and contacts, it is quite difficult to track exactly how much impact you have made and over what area, unless you count the piles of business cards on your desk, or the number of people you know when you walk into a networking or business event?!

However, in the digital space, EVERYTHING you do leaves a mark to some extent, and that those marks can lie around forever, popping back up to haunt you at a later stage! (In case you dont believe me, take a look at the Wayback Machine, where all previous iterations of your website are hoarded!)
Herald the Social Web, or Web 2.0 - a World Wide Web where collaboration and sharing of information, ideas, products, whatever you like, form the cornerstone of online conversation. The key ingredient is about maintaining a high degree of credibility, and honesty - if you fake information or your conversation online, you will get found out and getting back your credibility can be a long and difficult process (as many big brands have found out!).

Have you ever Google'd yourself? (Searched for your own name online). Try it and see where you currrently appear - you may be surprised - recently I suddenly appeared at the top of page one for the results of a swimming competition that I took part in some 8 years ago! Sites today are being constructed better and the search engines are getting cleverer at indexing that data, so its no real surprise that previously "hidden" information is popping to the surface now and again. It's worth keeping an eye on how you appear on the search engines - if you dont look, your employer, competitors and peers may do so. Using Google, Yahoo, Ask, MSN and so on, and looking at how many times you appear in say, the top 20 or 50 entries, gives you a good idea of how visible your online presence is, but that's about it.

Which leads nicely onto Qdos. Qdos is a (currently free) way of monitoring online personal profiles - reflecting the significance of what it is that you've created. Produced (I would suggest) as a by-product of their main product, Garlik monitors online data to prevent identity theft, which in itself is a very useful product.
You can search for any person by name, and, once signed up, you enter your location (so the system can determine which you is really you!), then you will get an initial profile, probably based on an aggregation of web searches. To help the system refine what it knows about you, you can then feed in more information about where you converse, shop, blog, comment etc. Qdos then ranks your popularity, Impact, Activity and Individuality. Effectively your digital footprint.

All a bit of fun at first glance, but if you want to make an impression on the social web from a personal, or business viewpoint, you need to know where you appear. (There's Friendfeed, too, that I found out from Chris Brogan here, which shows an indication of how you appear on the web, a different tack, but another useful tool!)

Once you have gotten your head around your personal (or any person's) digital profile, there are other tools to monitor your online "buzz", notably products like Brandwatch that enable tracking and monitoring of mentions, sentiment and credibility for your product or brand. And if there's no conversation about you? Well, decide if there needs to be and set up a strategy to implement something!